How satisfied are you with the customer service practices in Asia? Are you being served with care and concern? These are difficult questions to some of us. Is it true that as Asians we are not so demanding about the quality service from corporations and business firms?
What is that you really expect from the business firms?
As for the corporations, do you really know what your customers expect from you. If you are asked to rate your service on the following 3 levels, where will you place your service standards:
Level 1 - Expected (meet your customers expectation)
Level 2 - Provide unexpected (positive) - Customers are suprised with higher than expected standards of service.
Level 3 - Sevice Excellence - a level your competitors are trying to follow
A quick reflection on the above is your first step towards creating an organisation with customer service excellence.
Arul John
www.creativityasia.com
Sunday, March 11, 2007
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